Professional Services

Project Management

The Triple Play Communications Team includes highly trained and experienced Project Managers that have done hundreds of deployments nationwide. These project managers will work closely with your designated team to create a plan to manage the process, develop metrics to analyze the success, work within your policies and procedures and ensure that a concrete plan is developed and executed. We also offer services to configure, stage & deploy devices, and pre-load applications prior to shipping or deploying.

The team of experts at Triple Play assists you in the management and rollout of your wireless and/or wireline solution by offering the following:

Process orders, activations, ports and upgrades
Transfer address book/contact information
Pre-load applications
Custom configure mobile devices
Customize ordering portals
Stage, kit, provision, test, activate and deploy hardware
Develop and analyze metrics

Deployment & Implementation Support

Based on your needs, Triple Play can provide remote or onsite support nationally. Deploying a solution takes planning, experience and resources. The elements required demand a concrete plan with the logistical support and infrastructure to execute the plan – from the delivery of equipment, loading of software, personnel training and field installations. Deploying and managing devices in an enterprise causes significant challenges for IT professionals, who need to bring order to what sometimes feels like chaos. Our deployment services include:

Coordinating and managing bulk ports and activations, including rollout
Asset tagging
Reporting
Training
Remote & onsite training

WWAN Support

As more and more organizations are looking for ways to provide wireless connectivity to their retail and remote locations, the need for the right WWAN solutions has increased. Triple Play’s Team provides complete WWAN solutions, including WWAN modems, activating the SIM cards, configuration & technical support. Some of our key services for WWAN solutions includes:

Carrier Configuration & Provisioning
Carrier and Device Asset Report
Carrier and Manufacturer Advocacy Services
IP Labeling (if applicable)
Firmware & Post Updates completed pre-deployment
Programming PDF digitally accessible & packaged with device
90 Days of Support
Live U.S.-Based Phone and Email Support
Device Recovery and Reprogramming Services
Post-sale Deployed Device Recovery

IT Network Services

Triple Play Communications offers a wide range of professional consulting services in network design, implementation, maintenance and support. We will work with you to customize our services to best suit your organization’s needs.

Network design services utilizing virtualization technologies
Network security design and maintenance
Remote asset discovery, monitoring and maintenance
Remote Helpdesk with automated resolution status and escalation
Remote Network Administration
Website Design and Hosting Services
Email administration
Email archive and compliance solutions
Mobile office solutions and administration support
Remote Backup and disaster recovery solutions
Comprehensive reports on the health and security of your network

Contact us for a free consultation on how we can become your outsourced IT department and recognize the benefits of virtualization

Firstnet Dealer AT&T