Terri is a former AT&T Client Solutions Executive with over 30 years in the industry, held significant roles throughout her tenure. She managed the customer experience strategy for 65+ public sector clients in Texas, with annual revenues exceeding $168M. Her responsibilities covered the entire customer journey, from initial interactions through provisioning, billing, and ongoing support. Prioritizing authentic client engagement, Terri achieved a 15% increase in customer satisfaction, a 25% reduction in churn, and consistent year-over-year revenue growth. Leaving AT&T in December 2022, Terri embraced a new role as a Strategic Service Manager for wireline at Triple Play Communications, utilizing her expertise to enhance the customer journey and drive revenue growth and retention.
